Ways to communicate
When hybrid working, keep in mind that you have many ways of communicating with your colleagues and team. These can be described as synchronous or asynchronous.
Synchronous communication is when you expect an immediate response, for example:
- Meetings: In person, on Microsoft Teams, or a hybrid of both
- Microsoft Teams text, voice and video chat
- Phone calls
Asynchronous communication is when you do not expect an immediate response, for example:
- Yammer (also called Communities)
Keep in mind that you also have different means of communicating with different groups of people. For example:
- One-to-one (via email, Teams chat, phone)
- One-to-many (via email, Teams chat or channel, meetings)
When deciding how to communicate, think about who needs the message, how quickly you need a response, and what might be more appropriate. For example, a phone or Teams call might be best if you need to have a discussion; if you simply need to share information, email might be better.
Questions for your team to consider
While adjusting to a hybrid working model, you and your team should discuss the following:
- What informal and formal methods of communication do we use now? How do we communicate at our best?
- Where do we have any communication gaps or challenges now? What are the circumstances where we don’t communicate well?
- What information do we need to share?
- How can we ensure that everyone receives the information that they need to do their job effectively?
- How can we ensure that people who are working remotely are included in communication?
- How often do we need to meet virtually?
- What do we want to use our team-on-campus face-to-face time for?
- What platforms (e.g. Teams, Outlook, Yammer) do we want to use for asynchronous communication?
- What information should we share synchronously (either in person or virtual meeting) and what should we share asynchronously?
- Other than meetings, how else should we communicate?
- How should we deal with general or status updates?
- What are our personal responsibilities for effective communication?
- In our meetings, how do we ensure a consistent experience for all attendees, whether they are in the office or remote?
- How can we ensure that our communication choices are consistent with wellbeing and work life balance?
Other resources on LinkedIn Learning
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